Description :

· Respond promptly to service request on Server Farm Maintenance and Support as committed SLA

· Respond promptly to service request on LAN / WAN Infrastructure Support for whole China as committed SLA

· 2nd tier support for service request of Desktop Client Maintenance and Technical Support as committed SLA

· Problem determination by phone

· Provide server room system support

· Provide Disaster Recovery / Business Contingency Service

· Resilient support for Service Manager in Pudong with backup by Service Supervisor